What makes SingleView possible? Our Multi-Channel Work Item Processing Engine powers a real-time mash-up of customer information from all of your data sources into a ‘SingleView’ for your agents. By managing the communication (mobile, social,email, phone, chat, etc.) AND the work in a single web browser instance, your agents can focus exclusively on serving your customer rather than switching between applications. In a nutshell, SingleView empowers your agents to accelerate service calls and offer an unprecedented level of personalized, customer service.