Your customers want to interact with your company when they want and how they want.

Multichannel SingleView

Your customers want to interact with your company when they want and how they want. If you can’t keep up, they will just become someone else’s customer. It’s the world we live in. Fortunately, with SingleView from NexxPhase, not only can you keep up, you can actually stay ahead!

What makes SingleView possible? Our Multi-Channel Work Item Processing Engine powers a real-time mash-up of customer information from all of your data sources into a ‘SingleView’ for your agents. By managing the communication (mobile, social,email, phone, chat, etc.) AND the work in a single web browser instance, your agents can focus exclusively on serving your customer rather than switching between applications. In a nutshell, SingleView empowers your agents to accelerate service calls and offer an unprecedented level of personalized, customer service.