Publishing clients facing technology and cost obstacles when evaluating required upgrades to in-house legacy systems have turned to NexxPhase for comprehensive, cost effective alternatives.
- Using NexxPhase IVR capabilities, Publishing clients have been able to automate new customer subscriptions, subscription renewals or changes, billing, and delivery suspension and restarts. The Customer Interaction Manager allows their subscribers the convenience of engaging customer services by voice, email, chat, or fax.
- Our CRM interfaces transformed simple, legacy applications to fully integrated Knowledge Base CRM tools with the ability to track all customer interactions from subscription inquiries to complaints.
- Lower staffing costs to manage subscription and delivery, coupled with the ability to track customer information, and respond to inquires, issues, and complaints has resulted in reductions of up to 66% of the cost of agents handling this activity.
- Some publishing clients have used the staff savings to bolster sales campaigns, resulting in increased ad revenue.