Contact Solutions Completes Acquisition of NexxPhase

Reston, Va. – September 4, 2015 – Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, today announced it has acquired NexxPhase (http://nexxphase.com), a wholly owned subsidiary of business process outsource provider NexxLinx. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, […]

NexxPhase Introduces BPX, a Business Process Exchange service powered by WebRTC

On May 29, 2015, NexxPhase® updated its browser-based BPX® with WebRTC technology, shattering traditional PBX silos without plugins or unnecessary overhead. “Our WebRTC-based BPX combines state-of-the-art PBX capabilities and real-time communications with accountability and workflow management features normally only provided by hosted contact center platforms to enable customers to optimize their back office communications implementations […]

State of Georgia Wins Big with New NexxPhase Cloud-Based Citizen Engagement Platform, Replacing Old Legacy Hosted Call Centers

NexxPhase was awarded The Georgia Technology Authority (GTA) statewide Hosted Contact Center (HCC) Master Services Agreement (MSA) that enables any state or local government organization to acquire the company’s technology products and services under fixed-priced, multi-year terms. Both parties entered into contracts that will establish the NexxPhase Customer Engagement Platform as the workflow and multi-channel […]

New Partnership Between NexxPhase and Georgia Department of Corrections

NexxPhase, a premier provider of cloud-based Customer and Citizen Engagement hosted contact center technology and solutions, is partnering with the State of Georgia Department of Corrections (GDC) to establish a next-generation solutions technology platform as part of the state’s nationally recognized position as a leader among states for innovatively managing the nation’s growing corrections systems. […]

NexxPhase Partners with Eventus Solutions Group

Strengthens Ability to Offer Full Cloud CRM Solutions Complementing Full Engagement Management Including the Contact Center, All in the Cloud NexxPhase, a company that provides cloud-based services designed to break down communication silos and enhance the customer engagement, allowing for the Single View, recently teamed with the Eventus Solutions Group to deliver Cloud based CRM […]

NexxPhase and Contact Solutions Enter Partnership Pact

IVR Services are initial offering NexxPhase, a company that provides cloud-based services designed to break down siloes and enhance the customer engagement with a single view, recently partnered with Contact Solutions to bring business intelligence and customer self-service together. Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence are experts […]

Blue Vase Marketing Chooses NexxPhase to Drive Expansion of Direct Response Television (DRTV) Campaigns

Blue Vase Marketing chooses NexxPhase Customer Interaction Manager Atlanta, GA (PRWEB) November 28, 2012–Blue Vase Marketing, LLC, a full service turnkey provider of Campaign Management for Direct Response Marketing products and a recognized direct response leader, has chosen Atlanta-based NexxPhase as a their Contact Center Infrastructure provider. In the arrangement, NexxPhase will provide all the […]

Knowlagent and NexxPhase Partner to Improve Agent Productivity and Provide Best-in-Class Contact Centers

Relationship expands NexxPhase’s contact center services and broadens Knowlagent’s market reach. Knowlagent, the intraday management solution designed for the world’s 10 million call center agents, and NexxPhase, a cloud-based contact center outsourcer, have partnered to help improve agent productivity and customer satisfaction by reducing agent idle time. This partnership allows NexxPhase to promote and market […]

NexxPhase Scores with Another Major Game Publisher

NexxPhase Customer Interaction Manager provides Enterprise Support Centers and Outsourced Call Centers with a comprehensive cloud-based solution for 65% less. NexxPhase recently announced a relationship with another major game publisher. NexxPhase will be providing the multichannel contact center technology platform for voice, messaging, chat and e-mail services. The Interactive Entertainment Industry has seen explosive revenue […]