Posted
August 2, 2011

Converged Network Services Group (CNSG) and NexxPhase join forces to improve the Customer Experience

NexxPhase Customer Interaction Manager provides Enterprise Support Centers and Outsourced Call Centers with a comprehensive cloud-based solution for 65% less.

Converged Network Services Group (CNSG) is a leading telecommunications consultancy and master agency that has been helping contact centers and enterprise customers manage their communications infrastructure for decades, no matter how large or small.

The nature of customer and technical support is changing. There are more self-service options, and an explosion in the use of messaging and chat.

Matt Harty, President and CEO of CNSG says, "We're on the front lines of understanding what enterprise support centers and outsourced call centers need to stay ahead of the competition. Today, that means touching customers using voice, Web, Chat or Text and providing answers when and where an end user wants them, all with the lowest cost and highest quality. With the Nexxphase Customer Interaction Manager, CNSG can provide our customers with a solution that rivals a large, sophisticated contact center for a fraction of the price."

The bar is rising in terms of customer experience and type of transaction, too.

Craig Mento, CEO of NexxPhase, commented, "Customers are no longer okay with being merely "satisfied". If it's one of the two trillion messages sent this year, or some variant of social marketing, they expect the company they're dealing with to have the people, process and technology to deliver an exceptional customer experience, every time...and we offer that for the CNSG client base. We're excited to be working with CNSG and to put an effective tool in the hands of the CNSG sales force."

About CNSG
Converged Network Services Group (CNSG)(www.cnsg-usa.com), headquartered in Charlotte, NC, is a leading telecommunications consultancy and master agency, providing enterprises of all sizes with objective and technically sound telecommunications solutions that allow them to improve efficiency and reduce costs.

About NexxPhase
NexxPhase (www.nexxphase.com) helps companies communicate with their customers and increase profitability in the process. Our cloud-based service offering gives Enterprises and Business Process Outsourcers all the capabilities of a true commercial-grade multichannel contact center without the expense of special hardware, software or staff.

Media Contact:
NexxPhase
Dominique White
media@nexxphase.com 800-761-2316

Converged Network Services Group
Christine Sammons- christine.sammons(at)cnsg-usa.com
704-837-4225
NexxPhase Press & Media Contact