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Management Team
 
 
A Company's competitive advantages lay in its intellectual property and key management personnel. The NexxPhase management team has solid Fortune 50 credentials from firms like Unisys, KPMG, and Genesys, and has taken multiple venture-backed start-ups including Telera, WinStar, TeleTech and ARC through successful liquidity events, including IPOs.
 
Craig Mento
CEO and President
Craig has more than 25 years of managerial experience within the technology and telephony industries. Mento has held senior positions at Vocalocity, Telera, TeleTech, Sperry, Bell Labs and Unisys.>
Mento was the energizing force behind Telera's channel and sales efforts, focusing on service provider customers. Prior to that, he was responsible for directing the European subsidiary of TeleTech as President and General Manager. For over twenty years he spearheaded major programs at Sperry and Bell Labs. Mento graduated from The Citadel with a Mathematics degree with continuing post graduate work at Wharton and the Kennedy School for Government.
 
Rob Hornbuckle
CTO
Rob leads a staff of technologists to ensure the seamless operation of systems for NexxPhase. Proficient in the workings of numerous platforms and programs, Mr. Hornbuckle was Vice President of Technology for Gibraltar Publishing, Inc. and Gibraltar Data Services, Inc. He was a former Director of MIS Operations for Cheyenne Software, Inc., and Senior Consultant in Electronic Commerce Practice for KPMG Peat Marwick, LLP, where he designed and implemented international e-commerce networks for KPMG clients. Mr. Hornbuckle graduated summa cum laude from Fordham University in New York.
 
Doug Morgan
CMO
Doug is an innovative, hands-on business leader specializing in moving people - clients, prospects, partners and employees - to action.

He started his career in field sales and sales management, had product marketing responsibility for a $1B per year product portfolio, and was VP of marketing and business development for the Unisys Communications division. After two successful start-ups (both IPOs), he formed Assured Outcomes, a consultancy helping companies launch new products and services, create lead generation programs, enable sales teams and prepare for liquidity events. Ver 50% of his clients have had positive liquidity events.

Doug received Bachelor of Arts degree from Florida Atlantic University, and advanced management training at Wharton and American College.
 
Jan Santafede
VP of Client Services
Ms. Santafede has over fifteen years experience in customer care center management, and client services and is certified by the COPC Standards Committee in call center operations. COPC (Customer Operations Performance Center) certifies centers and center managers based on excellence in quality, service, cost reduction, customer satisfaction and profitability. Formerly, Ms. Santafede served as General Manger for Market Central, Inc., Vice President of Membership Services for Gibralter Publishing, Inc. and Vice President of Customer Service for Gibralter Data Services, Inc. In addition to her COPC certification, Ms. Santafede holds a degree in Business Administration from Campbell University and is a graduate of the J. L. Kellogg Graduate School of Management program for Delivering Excellent Customer Service.
 
Christie Skerski
VP of Human Resource
Christie Skerski is responsible for Human Resources serving North Carolina, New York and Texas since 2006. Ms. Skerski is currently responsible for managing the overall human resource functions that include recruitment and retention, succession planning, performance management, employee relations, benefits and compensation administration, and all labor law compliance issues for more than 500 employees. Prior to her currently role as the Corporate HR Director, she was Senior Staff Manager where she designed, developed and implemented methods and procedures as needed by department, fulfilled project management duties as required including project lead and team member role on all M&P initiatives. Additionally, Ms. Skerski derived her experience s strength from her position as Director of Training & Development where she was responsible for the development, implementation, and management of all Training and Quality Assurance functions. Previously, she was the Director of Online Customer Support for e-commerce support centers; Inc. Ms. Skerski studied at Mercyhurst College and is an active member of the Society for Human Resource Management.
 
 
 
 
“Before we began working with NexxPhase we were limited to supporting customers exclusively with live agents. Now our customers get the support they want, the way they want - email, cell phone text, chat through our Web site, and even fax if they want. ”
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