| Product & Services |
|
|
| Get Social! |
|
|
|
 |
|
| Resources |
|
|
|
 |
|
| |
Learning Management Systems (LMS) |
|
|
| |
|
| |
|
Contact Centers revolve on the dynamic dissemination of information. Training programs, product updates and company communications all contribute to the "shrinkage" of time available to serve customers.
At the basic level, there is simple software to automate the administration, tracking, and reporting of training events. For the more demanding enterprise, there are Learning Management Systems (LMS) that help assemble and deliver learning content rapidly, consolidate training initiatives, enable knowledge reuse, and integrate with other enterprise applications including HR, operations and accounting.
Given the diverse requirements, we provide open APIs and support 3rd party products, without a particular positive or negative bias to any one solution.
As you evaluate systems, keep these areas under consideration;
|
|
• Integration with HR. - Automatically sign employees up for training tailored to his or her role within the company.
• Administration tools. - Enable administrators to manage user registrations and profiles, define roles, build schedules
• Content development. - Authoring, maintaining, and version
• Skills management. – Assess and address competency gaps.
• Configurability. – Coexist with existing systems
• Security. - Typically includes passwords and encryption |
|
| |
|
NexxPhase provides the browser based continuous learning tools to analyze each and every agent's schedule and the expected call volume then interface with ACD, Chat, email routing to derive blocks of wait and proactively schedule time when training, testing, updates and communication can be pushed to the agent with limited impact on utilization.
While LMS systems can be found at all price points, you should also look at Sakai, a free and open source product that can be used to create online collaboration and learning environments. www.sakaiproject.org |
|
|
|
