Connecting Governments and Constituents Through Advanced Services

Government

Through a highly competitive bid, NexxPhase was selected to manage 1500 case workers and contact center staff in one of the State’s DHS divisions. We are working side by side with their organizations accomplish a significant increase of service to their citizens with a lower budget replacing their legacy platforms from the Cloud.

We are doing this with a full blown Cloud deployment, including all multi media, recording, WFM, work flow optimization and a substantial IVR solutions. Managing calls/multimedia and Cases simultaneously for optimization and client optimization.