Your customers want to interact with your company when they want and how they want.

Agility

At its core, the NexxPhase Work Item Processing Engine doesn't really care what form of communication initiates a work item - it just wants to get the work done. As an example, while competitors are busy building network appliances to support WebRTC, NexxPhase already natively supports WebRTC without any additional hardware, software, or modifications.

NexxPhase Studio enables you to model and inject any of your existing workflows directly into the NexxPhase Intelligent Routing Engine. With Studio, you can dip into any data source (from mainframe data to Oracle RightNow and anything in between) to create and present a SingleView of that particular interaction to any your agents.

NexxPhase will be announcing a great new partnership soon that will enable your customers to talk, chat, or text with your Contact Center from their mobile devices.

Let's us help you find your perfect solution.